FAQ

How long does shipping take?

We pride ourselves in our quick and easy shipping as a company. Products will be dispatched within 4 days therefore we ask customers to allow at least 7-11 days before receiving their order. This of course is different depending on what part of the world 🌍 you are shipping too. Our team is always on hand to answer any shipping and delivery questions just email us (teeq@email.com) and we will do our best to help you.

How much is shipping?

Shipping costs vary depending on factors such as the destination, shipping method selected, and the weight or dimensions of the items in your order. However, we regularly offer sales with free shipping site wide🆓. During these promotional periods, you can enjoy complimentary shipping on all orders, regardless of size or destination.

To determine the exact shipping cost for your order outside of promotional periods, simply proceed to the checkout page and enter your shipping address. Our system will calculate the shipping charges based on your location and the selected shipping method.

If you have any questions or need assistance with shipping costs, please feel free to contact our customer service team at (teeq@email.com). We're here to help!

What’s your return policy?

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a replacement or a refund within 20 days of the delivery date.

Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Process:
1. Contact our customer service team via email (teeq@email.com) within 20 days of receiving your product to initiate the return process.
2. Our team will provide you with instructions on how to return your item.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement.
4. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. If you opted for a replacement, we will ship the new item to you promptly.

Contact Us:
If you have any questions about our return policy, please contact us at (teeq@email.com)

How can I cancel my order?

No need to worry our team is here to assist you!

To cancel your order, please email our customer service team (teeq@email.com) within 24 hours of placing your order. In your email, include your order details such as the order number, your name, and the items you wish to cancel. Our team will process your cancellation request as soon as possible.

Please note that after the 24-hour window has passed, we may not be able to cancel your order. In such cases, you may need to follow our return policy for unwanted items.

If you have any questions or need assistance, feel free to contact our customer service team at (teeq@email.com).